Subscribe to our mailing list

* indicates required

Links

Like Our Service? Review us here:

ThumbTack

Follow Us on Twitter
Like us on Facebook
Proud Member of the Better Business Council

Walkies on the Radio

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Company Policies

We are committed to providing you with the best pet care possible.  In order to do this, we ask that you please read the following policies and if you have any questions feel free to contact us.

General
  • Cats must be seen a minimum of once daily.
  • Dogs must be seen a minimum of twice daily if you are absent from the residence for more than 24 hours. This may be an overnight visit only which includes a morning and evening walk.
  • All policies are enforced at the discretion of Walkies Pet Sitting.
  • All cats and dogs must be currently vaccinated for rabies and possess a current county-issued rabies tag.  Animals which are medically exempt from the rabies vaccination should have a letter from the exempting veterinarian attesting to the animal’s medical condition and exemption from vaccination.
Initial Consultation
  • For all new clients, we require a free initial consultation with you no less than one week before our first visit. This consultation lasts approximately one hour.
  • All forms and two sets of keys will be picked up at this time if they have not been previously submitted.
  • Exceptions can be made in the event of an emergency.
  • If an additional trip is required for a practice visit, to reacquaint with a pet, meet a new pet, or any other reason, these trips will be charged at a rate equal to one visit ($20).
  • Please provide two sets of keys. One will be kept as a backup and one will remain with your sitter.
  • If you are unable to make a copy of the keys we can do that for you at a charge of $5.
Returning clients
You may opt to have your keys returned by mail (at your own risk) or pick them up yourself at no additional charge.

The information we have on file will be e-mailed to you. Please go over it and make any adjustments or amendments and return it to us via e-mail.

Reservations, cancellations and changes
  • In order for our insurance and bonding coverage to remain in effect, all reservations must be made by contacting our primary office at (941) 296-5023 or e-mail sue@walkiespetsitting.com.
  • Please note your reservations are not confirmed until you receive a reply.
  • An additional confirmation call will be made 24-48 hours before your trip.
  • In the event of a job being cancelled due to any circumstances by the client after the assignment has commenced then payment of 50% for the balance of the assignment unless another position is secured which covers the original assignment date  Refund checks will be sent after the arrival of the client following the final date of the assignment,
Payment
  • Payment is to be made in full on the first day of service. We accept checks  cash or PayPal.
  • Checks should be made payable to Perfect Neighbors LLC.
  • Gratuity may be left  or included in your total. Gratuities are never expected but always welcome. 
Returned Check Fee
There will be a charge of $45 on any returned checks

 

Holiday Charges

Please note there will be an additional charge of 100% per day on listed holidays:

  • New Year’s Eve (December 31)
  • New Year’s Day (January 1)
  • Easter Sunday
  • Independence Day (July 4)
  • Thanksgiving Day (Thursday only)
  • Christmas Eve (December 24)
  • Christmas Day (December 25)
Services and Rates
  • Prices are subject to change without prior notification.
  • Please schedule accordingly.  If your pet’s care takes longer than the time we have scheduled for you, we will charge for an increased care level.  This allows us to avoid charging for multiple pets.
  • There may be an additional fee if pet mess cleanup cannot be completed in the scheduled time (this will apply only to the visit during which it occurred)
  • For one way journeys of over 15 miles there will be a surcharge of $5 per visit due to high gas prices.
Discounts
We offer discounts on regular bookings e.g. walks 5 days per week.

 

Referral Incentive
  • To show our appreciation for your continued support, we will extend one free visit of pet sitting per booked and serviced referral. We will send you a certificate redeemable on your next service.
During our visit
  • Please keep in mind that our sitters are often servicing more than one client on any given day.  We will do our best to accommodate any special requests on arrival times; however, visits will generally be within the following schedule:
  • Morning Visits between 6:00 am and 9:00 am
  • Midday Visits between 11:00 am and 2:00 pm
  • Evening Visits between 3:00 pm and 6:00 pm
  • Night Visits between 8:00 pm and 10:00 pm
  • I will use my best judgment regarding inclement weather, thunder storms, extreme heat or cold, sun exposure, etc.
  • Any time shortened will be made up by either staying longer at another visit or making an additional visit at no additional charge
  • I may also find that I have free time and may stay longer than requested at no additional charge.
  • We will clean up pet accidents, however if the situation calls for a professional cleaner we reserve the right to turn the situation over to the homeowner when they return.
  • If you have valuable rugs, carpet, furniture, etc please leave special instructions on how to care for any incidents involving these items.
  • If additional supplies are needed (determined by me), you will be responsible for reimbursement of any charges incurred.
When you leave
  • Please leave a short itinerary with any additional contact information such as hotel name and phone number that we may not have on file.
  • Please leave supplies out and labeled if there is any chance of confusion.
  • We have your file, but notes are highly appreciated; they help make the care of your pet more consistent with their normal routine.
Locksmiths
  • A pet sitter who locks themselves out will use the spare key on file or will personally absorb the cost of a locksmith. However, if a pet sitter is unable to obtain entrance into your home due to no fault of their own, the pet owner will be responsible for reimbursing the cost of a locksmith.
Upon Your Return
  • We ask for a confirmation call or e-mail upon your return to insure that you are not delayed and require extra service and for our peace of mind.
Privacy
  • We will never sell or give away any of your information
Liability
  • Walkies Pet Sitting is not responsible for any damage caused by or to pets in our care as long we acted in a reasonable manner that is not fraudulent or negligent.
  • Pet owners are responsible for any damage caused by pets to the sitter, other pets, the home or general public.
  • Pet owners will pay the cost of medical attention for a pet sitter injured by or as a result of the animal in their care.
  • Walkies Pet Sitting cannot be held liable for any loss or damage occurring to pet or home if homeowner requests that doors or windows be left open or unlocked; if keys are hidden outside; if pets are left outside while no one is there; if anyone else has access to the house including but not limited to businesses (such as pool or lawn care), neighbors, friends and/or family.
Emergency Veterinary Care
  • Instructions will be followed in accordance with the instructions left on your Emergency Care Authorization Form.
  • Homeowner will be responsible for all charges incurred in the course of treatment.
  • In addition, homeowner is responsible for contacting their veterinarian and informing them that Walkies Pet Sittng is caring for the pet(s) in their home and is authorized to seek medical attention for them.
Homeowners Emergency
  • We will contact you first. In the event that you are unreachable, we will contact the people listed on your client information profile to appropriately handle the situation.
  • Any charges incurred will be homeowners’ responsibility and reimbursement will be due when you return.
Hurricane and Other Disaster Plan
Due to the nature of the weather in Florida, we request that you select from one of three options listed below. Please read all three options and select the one that best fits your situation.  Hurricane season runs from June to November of each year, but storms can form at other times. In the event that a hurricane watch or warning is issued, sitters will need to secure their own homes and possibly evacuate their own families and pets, but we will first secure clients’ homes and pets. We must take care of everything before a storm hits, because we will be unable to be on the road during a hurricane or tropical storm. Because we may not be able to reach clients before, during, or after a storm, we require each client to complete a Disaster Plan so there is no question as to your instruction. We offer three choices:
Choice 1. We Transport Pet to Emergency Caretaker (Best Option)
  • We will secure your home to the best of our ability.
  • We will contact your emergency caretaker and make arrangements to drop off pet.
  • We will transport your pet to your emergency caretaker for the duration of the storm.
  • After the storm is over and roads are passable, we will check on your home to see if it’s inhabitable.
  • If your home is inhabitable, we will contact your emergency caretaker and arrange for pick up of your pet.
  • We will transport your pet back to your home and will continue scheduled care.
  • (Emergency caretakers may pick up and/or drop off pets if they wish.)
  • Charges will apply for each trip we make, but no charges will apply while pets are with the emergency caretaker. Extra charges may apply for any extended visit time necessary at your home prior to and after a storm.
Choice 2. We Transport Pet to Vet or Boarding Facility
  • We will secure your home to the best of our ability.
  • We will contact your vet or boarding facility and make arrangements to drop off your pet.
  • We will transport your pet to your boarding facility for the duration of the storm.
  • After the storm is over and roads are passable, we will check on your home to see if it’s inhabitable.
  • If your home is inhabitable, we will contact your vet or boarding facility and arrange for pick up of your pet.
  • We will transport your pet back to your home and will continue scheduled care.
  • Charges will apply for each trip we make, but no charges will apply while pets are at the facility. Extra charges may apply for any extended visit time necessary at your home prior to and after a storm.
IMPORTANT: Please leave your credit card on file at the vet or boarding facility or make other payment arrangements with the facility ahead of time. We will not be liable for making payment for everyone’s boarding and waiting for reimbursement. Also, please confirm that they will be able to accommodate your pet in case of hurricane AND/OR evacuation (hurricanes category 1 – 5). Additionally, find out what they require (proof of vaccinations, crates, food, etc.).
Choice 3. Pet Remains in Your Home
  • We will secure your home to the best of our ability.
  • We will secure your pet in a room or crate for the duration of the storm.
  • After the storm is over and roads are passable, we will continue scheduled care.
  • No charge for missed visits due to a severe weather event. Extra charges may apply for any extended visit time necessary at your home prior to and after a storm.
  • No visits will be made during a storm. Please note that if a mandatory evacuation order is issued or if roads are closed or impassable, the pet sitter may not be able to return for an extended period of time.
IMPORTANT: Please note that should any pets end up being taken in by or evacuated with a sitter (instead of one of the three choices), the pet owners will be responsible for ALL costs involved, including but not limited to vehicle rentals (if necessary to accommodate animals), supplies, lodging, meals, gas, and time.

 

Securing your home before you leave home during hurricane season:
If you are out of town, your pets are in our care, and a hurricane is approaching, sitters will only be able to do minor work, such as taking in small plants and items, and making sure windows and doors are locked. Please have friends, family, a handyman, or neighbors ready to go to your house on their own time to move large/heavy items and to board up doors and windows (if necessary). Fur Nanny is not responsible for any damage done to your home by a hurricane or other natural or man-made disaster.

 

Securing your pets before you leave home during hurricane season:
  1. Crates. Each pet should have a crate/carrier large enough to stand and turn around in. Cat carriers should have enough room for a small litter box. Put bedding in the crate if your pet won’t ingest it. If possible, use masking or duct tape and an indelible marker to label the outside of each crate with pet’s name, type (dog/cat), your name, your address, your phone number, vet’s name and number, and any major medical problem.
  1. Disaster Supply Kit. The ASPCA, Red Cross, and Humane Society of the U.S. recommend that a disaster supply kit be prepared for your pets. It should be ready to go in an easy-to-carry duffle or watertight container.
Here are some suggested items:
  • Collar or harness with rabies and ID tags attached. Ideally, all dogs already will be wearing collars with ID tags
  • Leashes for dogs
  • Food and treats (plus manual can opener if necessary for canned food) to last 2 weeks. Remember there might be no refrigeration/electricity.
  • Water to last 2 weeks
  • Lightweight bowls
  • Disposable cat litter box, scoop, and litter
  • Paper towels, spray cleaner, trash bags, and baby wipes
  • Pet first aid kit
Place in a sealed zipper sandwich baggy inside the first aid kit:
  • Photo of EACH PET labeled on back with pet’s name & your contact info.
  • Copy of most recent vaccination record for EACH PET
  • Detailed instructions for EACH PET, including food, medications, and behavior problems
  • Microchip ID # and company contact information
  • Medication
Cancellation Policy
Dog Walking: To cancel a scheduled mid-day dog walk, please call or email the office before 9:00pm on the day prior to scheduled service. If you cancel before 9:00pm, no cancellation fee is charged. If you call or email after 9:00pm, or if you do not notify the office and your sitter arrives at your home for your scheduled service, you are charged in full for the visit or visits for that day. Please do not call between 9pm and 7am. If you forget, we will unleash our rabid ninja kittens to bite your ankles.

 

Pet Sitting: A 2 day (7 days for reservations that include a holiday) notice is required and appreciated to cancel a scheduled reservation. Please note that you must let us know of the cancellation by 9pm two days prior to scheduled services (7 days for reservations that include a holiday) to avoid cancellation fees. Any notice less than this will be subject to the following Cancellation Policy:

 

If you cancel your reservation more than 2 days (7 days for reservations that include a holiday) before your scheduled services, your account will be credited for the full amount paid for services. Refunds are not given at any time, but you will receive a credit for future services. Your credit will be confirmed via email.

 

If you cancel your reservation less than 2 days (7 days for reservations that include a holiday) before your scheduled services, your account will be charged with 25% of the reservation fee. The remaining balance paid will be applied as a credit to your account. Refunds are not given at any time, but you will receive a credit for future services. Your credit will be confirmed via email. Any services canceled on the day of service, or after 9pm the day before, will not receive credit and you will be charged in full for that day’s services.

 

If you are home during a scheduled visit and neglect or forget to cancel and your sitter arrives at your home, the full price of the service will be charged. Any visits canceled on the day of service will be charged in full.  If you cancel any part of your scheduled reservation, such as ending the reservation early, you ware responsible for the entire initial reservation fee. No refunds or credits will be issued.